Keeping a Finger on the Pulse of Pharmacy Administration

Posted By: franchise | October 23, 2018
Pharmacy Administration

Keeping a Finger on the Pulse of Pharmacy Administration

Running an independent pharmacy rarely follows the path of least resistance. In fact, it might be more accurate to say that running into resistance is precisely what you can expect on a daily basis. That’s because clinical and financial outcomes—while inherently linked to one another—are often mutually exclusive when it comes to sustaining a viable business.

In a recent interview distributed via the Pharmacy Podcast Network (reposted on, Matt Paterini, host of The Nontraditional Pharmacist, spoke at length about that distinction and others facing independent pharmacists with Anthony Boyd, inpatient pharmacy manager at the Cleveland Clinic in Ohio.

During the course of their in-depth discussion on issues ranging from regulatory compliance, human resources and inventory management to marketing, contracting and work-life balance, one of the key takeaways came from Boyd’s thoughts on what it takes to be successful from a pharmacy administration perspective.

As he sees it, business leadership and communication are vital components to be certain, but the broad nature of the subject is largely more encompassing than it might seem on the surface.  In Boyd’s view, “Pharmacy administration is [about] ensuring the provision of medications used in a consistent manner across health systems,” while dutifully confronting the escalating costs that accompany every touchpoint.

Need a CPO, ASAP?

Not an easy equation to solve by any calculation, much less for healthcare organizations with significant resources, and even a chief pharmacy officer (CPO) in tow. Yet, according to Boyd, it gets far trickier for the independent pharmacy owner who already is accustomed to being stretched thin as it is.

“Think about what encompasses pharmacy administration … the clinical, operational, and financial pieces to make sure [you’re delivering] the best care for patients,” Boyd suggested. “It’s very easy to get caught up in those tasks, but it’s [also] really important to go out on the front line and see what’s going well and where [you] can make improvements.”

Help from Benzer Franchise at your fingertips

In that regard, teaming up with the Benzer Franchise group to help take care of the administrative work may likely be one of the most powerful options on the table. As Boyd acknowledged, “The skill set you learn can really translate across healthcare platforms—building knowledge and skills [you] can apply in many different aspects to help care for patients, whether it’s in the pharmacy specifically or not.”

Essentially, what we do at Benzer Franchise runs parallel to what Boyd advises; specifically, as it relates to building a team and “finding the people and putting them in the right positions to be successful based on their strengths. Anywhere you can find a niche to help better care for patients is an important part.”

Opening more doors than you close

Today’s leading independent pharmacists are making in-roads into the supply chain and quality improvement areas of the field like never before. And as a result, they’re making a big impact on the entire healthcare system. For additional reference, Boyd recommends spending some time with the American Society of Health-System Pharmacists (ASHP) website at for a 360-degree look at careers in pediatrics, population health, informatics, and other disciplines, as well as for management-related resources.

No doubt the future of the pharmacy business is in full transition. Yet, the tools to handle the changes are already in place here at Benzer Franchise. Turn to us today for a fresh read on your situation.

For more details, visit

If you liked reading the blog, please like and share it on:

Leave a Reply

Your email address will not be published. Required fields are marked *